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Shipping & Pricing Policies
Pricing
- All Bisque items are available in case quantities. Prices and case quantities are subject to change without notice. We require a minimum purchase of $420.00 net per month with a minimum order of $300.00 net worth of bisque purchased at the same time on the same order to maintain your wholesale account.
- If we are out of stock on items which bring you below your
freight free minimum substitutions will need to be made to bring your order up to the required dollar amount to receive the freight
discounts.
Shipping
- Bisque House Inc. offers free freight on qualifying orders (Canada
ONLY and does not include export items. Contact us if you wish to
export). Please refer to our freight policy.
Smaller orders are shipped by UPS or Fedex, and larger orders will be shipped
via motor freight to commercial addresses only.
- All orders going to a non-commercial address will have a
delivery charge assessed. This charge is not known until we receive the
bill from the freight company and you will be charged for actual
residential delivery charges.
- Please review our Freight
Schedule for free freight information and other shipping
information.
- Glaze, Kiln Shelves, Clay & Slip will have actual
shipping charges applied to the order and handling fees where
applicable. Please see the freight
free schedule for details.
- If your order falls under the minimum due to items being
out of stock we ask that you add to your order to receive free freight.
Gallons and buckets will have actual freight charges applied UNLESS the
order meets the guidelines for our freight program
on combination orders.
- Bisque House bisque are normally shipped from 48 hours of receipt, for
fast and efficient delivery.
- Deliveries to NON-COMMERCIAL or OUT OF AREA addresses will
have residential delivery charges added to the order
Breakage (UPS)
- We take care to package your order to prevent breakage. We
require that you report any damage to your order within 5 days. Any
damage reports beyond 5 days of receipt of your order will not be
accepted and no credit will be issued. Retain the packaging with your
tracking numbers. Please note any damaged boxes on your delivery
receipt and contact the delivery company to initiate a claim on the
order, then call us with a detailed list of the damaged items and the
claim numebr and we will manage the claim.
Breakage (Freight Orders)
- When your order leaves our warehouse you can be assured
that it has been packed and stacked to make it to you in excellent
condition. If there is any obvious breakage to your order please note
that on the bill of lading before signing off for receipt of the
merchandise. We ask that you then contact the delivery company to
initiate a claim on the order, then call us with a detailed list of the
damaged items. We require that you report any damage to your order within 5 days. Any
damage reports beyond 5 days of receipt of your order will not be
accepted and no credit will be issued.
Missing Items
- Each order is carefully checked before it leaves our
warehouse. Please verify your order against the packing list provided.
If you find that there are missing items from your order or incorrect
items shipped, contact us to report the issue. These issues need to be
reported within 5 days of receipt of the order. Any claims after that
time will not be accepted.
Merchandise Returns
- We must be contacted prior to a return being sent back to
us. Call us for a Return Authorization Number prior to shipping. All
return items are subject to a 25% restocking fee and must be initiated
within 5 days of merchandise receipt.
- We accept the following forms of payments: Visa,
Mastercard, Discover, Check and COD (UPS orders only).
- Prices are subject to change without notice. An up to date,
complete price list is always available from our website.
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