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Shipping & Pricing Policies

Pricing

  • All Bisque items are available in case quantities. Prices and case quantities are subject to change without notice. We require a minimum purchase of $420.00 net per month with a minimum order of $300.00 net worth of bisque purchased at the same time on the same order to maintain your wholesale account.
  • If we are out of stock on items which bring you below your freight free minimum substitutions will need to be made to bring your order up to the required dollar amount to receive the freight discounts.

Shipping

  • Bisque House Inc. offers free freight on qualifying orders (Canada ONLY and does not include export items. Contact us if you wish to export). Please refer to our freight policy. Smaller orders are shipped by UPS or Fedex, and larger orders will be shipped via motor freight to commercial addresses only.
  • All orders going to a non-commercial address will have a delivery charge assessed. This charge is not known until we receive the bill from the freight company and you will be charged for actual residential delivery charges.
  • Please review our Freight Schedule for free freight information and other shipping information.
  • Glaze, Kiln Shelves, Clay & Slip will have actual shipping charges applied to the order and handling fees where applicable. Please see the freight free schedule for details.
  • If your order falls under the minimum due to items being out of stock we ask that you add to your order to receive free freight. Gallons and buckets will have actual freight charges applied UNLESS the order meets the guidelines for our freight program on combination orders.
  • Bisque House bisque are normally shipped from 48 hours of receipt, for fast and efficient delivery.
  • Deliveries to NON-COMMERCIAL or OUT OF AREA addresses will have residential delivery charges added to the order

Breakage (UPS)

  • We take care to package your order to prevent breakage. We require that you report any damage to your order within 5 days. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued. Retain the packaging with your tracking numbers. Please note any damaged boxes on your delivery receipt and contact the delivery company to initiate a claim on the order, then call us with a detailed list of the damaged items and the claim numebr and we will manage the claim.

Breakage (Freight Orders)

  • When your order leaves our warehouse you can be assured that it has been packed and stacked to make it to you in excellent condition. If there is any obvious breakage to your order please note that on the bill of lading before signing off for receipt of the merchandise. We ask that you then contact the delivery company to initiate a claim on the order, then call us with a detailed list of the damaged items. We require that you report any damage to your order within 5 days. Any damage reports beyond 5 days of receipt of your order will not be accepted and no credit will be issued.

Missing Items

  • Each order is carefully checked before it leaves our warehouse. Please verify your order against the packing list provided. If you find that there are missing items from your order or incorrect items shipped, contact us to report the issue. These issues need to be reported within 5 days of receipt of the order. Any claims after that time will not be accepted.

Merchandise Returns

  • We must be contacted prior to a return being sent back to us. Call us for a Return Authorization Number prior to shipping. All return items are subject to a 25% restocking fee and must be initiated within 5 days of merchandise receipt.
  • We accept the following forms of payments: Visa, Mastercard, Discover, Check and COD (UPS orders only).
  • Prices are subject to change without notice. An up to date, complete price list is always available from our website.